The Professional Services Project Team provides project management services to oversee the delivery of our software. Client Services Managers will manage all project resources, schedule tasks, manage issues, mitigate risk, report on project health and perform change management as needed. The Implementation Consultant and/or Solution Architect is responsible for the installation, configuration and training of the purchased applications.
Installation, configuration and training of the software is normally done via remote access to a server and/or work station. However, onsite travel can be negotiated as part of your service agreement.
We encourage users to get involved as early as possible during the implementation, in order to get hands-on experience with the setup, configuration and software functionality. All purchased software modules and features are thoroughly tested and accepted by the Client before they are scheduled to go-live.