Frequently Asked Questions

What do I do if I have a problem outside of normal operating hours?2018-08-22T19:25:35+00:00

We have a wonderful Customer Support team who is ready and willing to help you if you’re experiencing a problem.

Email axxissupport@axxispetro.com (We are available 24/7 for clients)

Call 1-800-833-8870 Ext. 1 (In the event that lines are busy, please leave a voice mail message with your contact information and we will return your call as soon as possible)

Severity Issues: 7am-10pm CST, Monday-Friday, excluding holidays

Other Issues: 7am-7pm CST, Monday-Friday, excluding holidays

What are your hours of operation?2017-03-27T17:10:19+00:00

Normal business hours are Monday – Friday, 8:00AM – 5:30PM ET. We do offer extended support coverage hours as part of your annual software maintenance agreement.

How do I get in touch with a Sales Representative?2017-09-20T11:17:59+00:00

If you would like to speak with a sales representative, please call Rich Lisauskas at 603-216-5353 or Art King at 617-678-1277.

How do I get in touch with a Support Representative?2018-08-22T19:25:36+00:00

To submit a question or to report a problem with an Axxis Software production environment, a client can contact Axxis Software Support by the two communication methods mentioned below.

Email axxissupport@axxispetro.com (We are available 24/7 for clients)

Call 1-800-833-8870 Ext. 1 (In the event that lines are busy, please leave a voice mail message with your contact information and we will return your call as soon as possible)

Severity Issues: 7am-10pm CST, Monday-Friday, excluding holidays

Other Issues: 7am-7pm CST, Monday-Friday, excluding holidays

How do I get on-boarded as a customer?2017-03-27T17:13:20+00:00

After contract signature, an Axxis Professional Services Project Team will be assigned to a Customer for the lifecycle of the implementation. The Axxis Account Executive sends an email to the Client Project Sponsor, introducing the Axxis project team, which may consist of a Client Services Manager, Implementation Consultant and/or a Solution Architect. As part of our proven deployment methodology, Axxis will facilitate a formal Project Kick Off Meeting with the Customer to begin the deployment process.

How do I get the software installed and up and running?2017-09-12T11:52:33+00:00

The Professional Services Project Team provides project management services to oversee the delivery of our software. Client Services Managers will manage all project resources, schedule tasks, manage issues, mitigate risk, report on project health and perform change management as needed. The Implementation Consultant and/or Solution Architect is responsible for the installation, configuration and training of the purchased applications.

Installation, configuration and training of the software is normally done via remote access to a server and/or work station. However, onsite travel can be negotiated as part of your service agreement.

We encourage users to get involved as early as possible during the implementation, in order to get hands-on experience with the setup, configuration and software functionality. All purchased software modules and features are thoroughly tested and accepted by the Client before they are scheduled to go-live.

Can your software be customized?2017-09-12T12:02:11+00:00

Yes, one of our core competencies is tailoring our already feature rich software to meet your business needs. We have developed a formal process to identify your customization needs and deliver a solution in a timely and cost-effective manner.

Which accounting systems does Axxis Software integrate with?2017-09-12T12:02:47+00:00

PDI Enterprise, SAP, DM2, Factor, QuickBooks, Firestream, ADDS, Pinnacle and more. Contact us for a comprehensive list of all systems we integrate with.

I am an unbranded fuel wholesaler – how can Axxis Software help me?2017-09-12T12:12:29+00:00

Axxis provides the tools you need to make the best rack and contract fuel purchases including transportation costs. These fuel prices integrate to our quoting, fuel order management, dispatch and billing applications. The quoting application allows you to be creative in building up your customer quotes by utilizing one of our many formulas. Our Fuel Order Management and Dispatch (FOMD) application provides real-time integration of best buy sourcing prices. Our billing application is designed to utilize quotes, rack prices and benchmarks even when that is not the supply point from which you pulled the fuel.

I am a branded fuel wholesaler – how can Axxis Software help me?2018-08-22T19:25:35+00:00

Axxis has all the tools you need to be a more profitable branded fuel marketer. Our applications can electronically capture your fuel prices, credit card memos, non-fuel invoices and other documents such as mystery shop results. We can improve your sales by helping you provide the value-added services branded dealers expect. The Private Markets web portal can be tailored for your brands and provide 24/7 customer service. Our contract and allocation management tools help you ensure you have the fuel you need. Combine these tools with a sharp looking price notice delivered to the dealers smart phone, flexible billing and EFT draft notices for the tools you need to be a successful branded fuel jobber.

How can Axxis help me find the best supplier prices available?2017-03-27T17:20:03+00:00

Axxis has been providing software tools to help companies discover all supplier prices since 1991. Our proven data capture, normalization and archiving software centralizes all of your pricing including: rack, market, mid-day, benchmark, contract, splash blend, TVAs, delivered costs and bulk plant pricing. Having a real-time view of all your supply prices in one place helps you find the best sourcing options and maximize your margins.

How can Axxis help me get paid more quickly?2017-09-12T12:13:07+00:00

Nothing slows you down from getting paid more than billing errors or not having the right credit cards on your customer’s draft notice. Your suppliers are going to take your payment for fuel out of your bank account regardless of how long it takes you to collect from your customer. Axxis provides the tools you need to get your customer fuel invoices and draft notices out correctly and on time. We even provide a web portal where your customers can download invoices and drafts notices as needed.

How can Axxis help me manage all my fuel transaction documents?2017-09-12T12:14:22+00:00

Matching and filing your bills of lading, delivery tickets, supplier fuel invoices and freight invoices is a time-consuming but necessary process. The worst part is not being able to find the information when you need it. Our applications capture these documents, match them together and provide the tools to make this information available at your fingertips. These documents can be used with the back office system for accounting and reconciliation, along with Allocations and Contract Management, and can even be published to a user-friendly customer web portal.

I am buried in spreadsheets – how can Axxis help me get home at a reasonable hour each day?2017-09-12T12:26:55+00:00

Our quoting module is integrated to your rack prices, contracts and custom rules to get the quotes out in a hurry and even deliver a polished quote notice right to your customer’s cell phone. Forget about spending hours messing with spreadsheets, faxing and emails to get the job done — our automated solutions will do it all for you!

Who else uses Axxis Software automation solutions?2018-08-22T19:25:35+00:00

Petroleum marketers, suppliers and resellers, associations, government agencies, convenience stores, jobbers, fleets, truckstops and more. Check out success stories from other Axxis customers.

Does your company attend any trade shows?2017-09-20T11:19:33+00:00

Yes, we do attend trade shows. An up-to-date list of the events we are attending can be found on our Events page.

How can I get a demonstration of your software?2017-03-27T17:36:08+00:00

Fill out the form here – tell us a little bit about your business so we can customize the demo to suite your needs. We’ll be in touch within 24 hours to schedule your live demo.

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